1. Please note: T S EMPORIUM order processing and delivery is Monday to Friday (except holidays). We generally need 1 to 2 working days to process and mail your orders. During periods of peak orders such as Thanksgiving, Christmas, New Year, other major holidays, and special occasions, we may need an additional 3 to 5 working days to process your order.
Due to increased demand during the pandemic, fulfillment and delivery may be delayed. We thank you for your patience and apologize for any inconvenience.
2.Liability waiver, T S EMPORIUM will not be held liable for orders that are delayed or cannot be delivered due to the following conditions:
3.Due to the different locations of the goods storage warehouse, the goods in an order may be split into multiple packages for delivery, and the delivery time depends on the express delivery time receipt. After the package is sent, the system updates the logistics information and send you a notification.
4.Out of stock processing
If your order has out-of-stock products, T S EMPORIUM may cancel your order, or cancel the out-of-stock products individually. At this time, the customer service staff will notify you by email and refund the difference.
According to relevant laws and regulations, some products will incur sales tax. Please be sure to check your order information when you confirm your order: name, shipping address (postal code, city, country), billing address, etc. If your order information is incorrect, it will delay your order processing progress. Please contact T S EMPORIUM customer service with any questions.
In order to improve the user experience, we use UPS and USPS to deliver your order, please fill in and verify your detailed receipt information carefully.
Orders placed by customer → Package outbound → Los Angeles warehouse delivery → UPS / USPS distribution center → UPS / USPS delivery → Order received by customer.
Order placed by customer → Package outbound → Los Angeles warehouse delivery → the USPS distribution center → the USPS distribution → Order received by customer.