When customer applies for a return or exchange online, please ensure:
Step 1: Fill out request return application.
(a) Please fill out the return application form within the return and exchange period (please pay attention to the return and exchange policy). You need to select the processing method in the return application form, fill in your order number, product name, quantity, and detailed return reason.
(b) After the return application form is completed, send an email to email@example.com with the return request form and a clear photo related to the product.
Step 2: Wait for T S EMPORIUM customer service confirmation.
(a) Except in the case of non-compliance with the return and exchange policy, after the return application is submitted, www.tsEMPORIUM.com customer service will complete the confirmation within 1 to 3 business days and will communicate with you via email and telephone once confirmation is completed.
(b) Customer will be responsible for return shipping cost if damaged is caused by personal reasons.
Step 3: Send return product to T S EMPORIUM
(a) After the return and exchange application is approved, please return the original packaging, products, accessories, manuals, invoices, etc., if there are gifts, they must be returned, and if these are missing, no full refund can be made.
(b) If the product is not returned within 14 business days after the return application is approved, the return application will be cancelled.
Step 4: T S EMPORIUM received return products, process refund and return.
After T S EMPORIUM have confirmed receiving the returned products, we will proceed to process refund or exchange within 7 business days. The amount will be refunded according to the payment method you used at the time of purchase.
|Types of Return||Overview||Remarks|
|Quality issue||Original copy of the test report or the certification document confirmed by the brand to be a quality problem||T S EMPORIUM will be responsible for return shipping cost|
|Missing goods||Products inside the package are damaged, spilled during the logistics process, including but not limited to the above cases,||Need to provide picture, T S EMPORIUM will be responsible for return shipping cost|
|Product is in good condition and unopened||Customer returned due to personal reasons, confirmed by T S EMPORIUM customer service||Need to provide picture, customer is responsible for return shipping cost|
***Special Note: Returns are not allowed in the following situations: