When applying for a return or exchange, please ensure:
- The product is unopened and in its original packaging, with all accessories included
- The item shows no signs of use, damage, or scratches
- All labels and tags are intact and have not been removed or altered
- Any free gifts received must be returned together with the item
- All included items, such as accessories, manuals, and invoices, are returned with the product
To start a return or exchange, please contact our customer service team via phone, email, or live chat within the return period.
When contacting us, please provide:
- Order number
- Product name and quantity
- Reason for return or exchange
- Clear photos of the product (if applicable)
Our team will review your request and guide you through the next steps.
After contacting our customer service team, your request will be reviewed within 1-3 business days.
Once approved, we will contact you via email or phone with return instructions.
Please note:
- Requests that do not meet our return policy may not be approved
- If the return is due to personal reasons (non-quality related), the customer is responsible for return shipping costs
Once your return request is approved, please send the item back following the instructions provided by our customer service team.
Please ensure:
- The product is returned in its original packaging
- All items are included, such as accessories, manuals, and invoices
- Any gifts are returned together with the product
Missing items may result in a partial refund.
Please note:
- If the item is not returned within 7 business days after approval, the return request will be cancelled.
Once we receive and inspect the returned item, T S Emporium will process your refund or exchange within 3 business days.
Refunds will be issued to your original payment method. Please allow 7-10 business days for your bank or payment provider to post the refund to your account.
- If the return does not meet our return policy, the customer is responsible for all shipping costs.
- Please ensure your return request is approved before sending the item back.
- T S Emporium is not responsible for packages that are lost due to unapproved returns.
- T S Emporium is not responsible for packages that are misdelivered or lost due to incorrect or incomplete shipping information provided by the customer.
| Type of Return | Overview | Shipping Cost |
|---|---|---|
| Quality Issue | Verified product defect (documentation may be required) | Covered by T S Emporium |
| Damaged / Missing Items | Damage, leakage, or missing items during shipping (photos required) | Covered by T S Emporium |
| Unopened Items | Return requested due to personal reasons and approved by T S Emporium customer service (photos required) | Paid by the customer |
Returns are accepted for non-customer-related issues, including:
- Shipping damage or leakage
- Product quality issues
- Incorrect or missing items
- Items significantly different from the website description
- Returns apply only to eligible items within an order, not the entire order, unless all items qualify
- For orders using coupons, points, or promotions, refunds will be prorated based on the actual amount paid
- Coupons and points may be refunded when returning the full order
- Certain promotional discounts may not be refundable
Returns will not be accepted in the following cases:
- Products marked as "non-returnable" on the product page (unless defective)
- Items not sold by T S Emporium
- Damage caused by unauthorized modification or misuse
- Minor differences due to lighting, photography, or display color variations (not considered defects)